Not because they were unhappy. Because life happened. The kids needed dinner. The email got buried. And you didn't have a system that sent a text with a one-tap Google link while the experience was still fresh.
That's what this fixes. Job marked complete. Text goes out. Review count climbs. Every week. On autopilot.
The overwhelming majority of consumers read reviews before choosing a service provider. They don't call the best company. They call the company with the most recent, positive reviews. The difference between you and the competitor with 3x your review count isn't quality. It's whether you have a system that asks after every job. They do. You don't. That gap is deciding who gets the next call.
You finish the work. The customer thanks you. You leave. Maybe you remember to ask for a review. Maybe you don't. They never leave one.
Job is marked complete in your CRM. A text fires automatically — friendly, brief, with a direct Google review link. No manual work. No awkward ask. Reviews build with every job.
The system triggers when a job status changes to "completed" in your CRM. No manual steps. No remembering.
Your team updates the job status in Framework CRM — either from the field or the office. This triggers the review automation.
TriggerA friendly text message goes to the customer with a direct link to your Google Business Profile. Brief. Personal. One tap to leave a review.
Same dayReview requests sent vs. reviews received is tracked in your weekly Framework Clarity dashboard. You see your Google rating trend over time.
OngoingThis is one of the most visible systems we install. Clients typically see their review count double within 90 days. Not because they started doing better work — they were already doing great work. They just started asking. Every single time.
This automation is included in every tier — Blueprint, Build, and Architect.