No confirmation went out. No reminder. The homeowner forgot. Your crew showed up to an empty driveway. That's an hour of windshield time, an hour of labor, and a slot you could have filled with a paying job — all gone.
This system sends confirmations, reminders, and arrival texts — automatically. And if they still no-show? It rebooks them without you lifting a finger.
Think about it. Your crew drove out. Nobody home. That's gas, time, and labor — wasted. But here's the part most people miss: that slot could have been filled with a paying job. So you didn't just lose one appointment. You lost two. Multiply that by three or four times a month and it's a real number. The fix isn't complicated. It's a few automated texts that most service companies simply don't send.
Customer books. No confirmation text. No reminder. They forget. Your crew arrives to an empty house. An hour of billable time gone.
Customer books. Instant confirmation text. Day-before reminder. Day-of arrival window text. If they still no-show, a recovery sequence fires to rebook.
Each step fires automatically based on the appointment time. Your team doesn't need to touch anything.
The moment an appointment is booked, the customer receives a text confirming the date, time, and what to expect.
Instant24 hours before the appointment, a reminder goes out. This is where most no-shows are prevented — a simple nudge that keeps it on their radar.
24 hours beforeA text with the arrival window or "we're on our way" message. Sets expectations and confirms the appointment is happening.
Morning ofIf the customer doesn't show, a recovery text fires — friendly, not aggressive — offering to rebook. The slot isn't just lost. It's recovered.
Within 1 hourBooking automation protects the most valuable thing your business has — your crew's time. Simple. Automatic. Works from the day it goes live. Most clients see no-show rates drop within the first two weeks.
This automation is available in the Build and Architect tiers.